Privacy policy

This site is run by Panchrasa, Surat, Gujarat, India. Questions about your data go to hello@panchrasa.in.

• When you order: your name, email, phone number and delivery address, so we can deliver your order and contact you about it.
• When you join the newsletter: your email address.
• When you log in: your mobile number. Your login code is sent to you on WhatsApp through Meta’s WhatsApp Business service. If you leave “Send me offers” ticked, we may send you offers and new-batch alerts by SMS and WhatsApp; you can turn this off any time.
• When you message us on WhatsApp: your number, your WhatsApp name and the messages and files you send, so we can read and answer them.
• When you browse: the pages you open and how long you stay, the site or link that brought you here, your device and browser type, a rough location from your internet (IP) address, and actions like adding to your bag or searching. We use this to understand and improve the shop, and delete it after 5 years (1,800 days).
• Your bag: the items in your bag are saved in your own browser (local storage) so they’re still there when you come back, and to your account when you’re logged in.

Card, UPI and net-banking payments are handled by our payment provider. We never see or store your full card details.

We use Meta’s Pixel and Conversions API to measure our ads and to show them to people who may like our bars. When you view a page or a bar, search, add to your bag, start checkout, sign up or order, that action is shared with Meta, along with the page address, your internet (IP) address, your browser details, Meta’s cookies on this site and the value of your order. If you’re logged in or place an order, your phone number, email, name, city, state and PIN code are also sent, scrambled (hashed), so Meta can match the action to an account. Your street address and payment details are never sent.

You can control this in your Facebook or Instagram ad settings, or block these cookies in your browser.

The services needed to run your order, our payment provider and our delivery partner, and Meta for advertising as described above. We don’t sell your information.

You can unsubscribe from our emails at any time, and you can ask us to see, correct or delete the information we hold about you by emailing hello@panchrasa.in.